Thursday, August 7, 2008

Runtime error 21 at {hex value} caused by ncsjapi32.exe

I have a user who kept getting a pop-up in Windows that said "Runtime error 21 at {hex value}".

Every time the box would pop up ncsjapi32.exe would show up in the task manager. I found an article that says to boot into safe mode and delete the .exe from c:\windows\system32\splm\.

This .exe is "installed" when a user is browsing Facebook, clicks on a link in someone's wall, and then is taken to some sort of animation page.

When I first started using Facebook "back in the day" before new profiles and those stupid boxes I was never worried about spyware or viruses. I think it's sad that that kind of thing has to show up on such a popular site (and is the reason I stopped using MySpace).

I hope this helps someone else out!

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